The Story Of Billabong Spas
Having been involved in the installation of several spas and hot tubs over the years, Murray knew that it was a popular industry and that there was a lot of interest. Seeing the factories where the spas are manufactured for himself, he felt confident enough in his product to put his name behind it and begin his own business with his partner Caroline.
The two decided to start their own business, striving to become the very best. Their aim is to
demonstrate continuous improvement without becoming complacent.
Meet the owners, Murray Roach and Caroline Hayes.
For over 20 years since leaving school, Murray has worked as an electrician – spending a period of time in construction and renovation installing spas in homes. Recently he worked in the power industry, doing quality and accreditation checks to ensure equipment can be safely connected to the power grid.
Caroline, originally from Ireland, works in the Regulatory Affairs department for a pharmaceutical company, and has been in this industry for almost 15 years now. She spends her time liaising with other countries to ensure that overseas products meet Australian Standards before they can be registered (as Australian standard).
Together Murray and Caroline share a wealth of experience in the areas of regulatory and safety, and have combined this experience to give themselves a strong platform from which to launch their business venture.
Our Values and Goals.
At Billabong Spas, our highest held value is that of quality and we go to great lengths to ensure we only produce the highest-quality products – a confidence that is backed up by our extensive warranties.
Murray and Caroline want to run their business striving to become the very best. Their aim is to demonstrate continuous improvement without becoming complacent, and they feel that breaking into the spa and hot tub industry is the perfect way to do that.
One thing Murray and Caroline are not trying to do is sell the cheapest spas in town. They have chosen are small range of spas which are a premium product manufactured by a premium factory. The have strict QA procedures and all spas are inspected by their own independent agent before any spa is shipped. They offer excellent customer service and try to speak to ALL of their customers to make sure they are getting a high level of service.
On top of that, we want to help find solutions to whatever problems you might be having, and in doing that we offer a mixed ordering service, a wide array of colour options and features, and product sourcing to find anything you need that we don’t have available.
You can take advantage of our extensive industry knowledge, and we’re always willing to give advice if you need it.
Spas and hot tubs are popular in Australia for a variety of reasons. People use them to relax, socialise, and to enjoy numerous health benefits.
Billabong Spas has a wide range with spa extras that can be easily added or removed at competitive wholesale and retail prices.
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